FAQ

Create your own Line of apparel (we can Help)


We OEM custom apparel for many of the name you already purchase from. Isn’t it time for you to stop wearing other companies’ names? Promote what has meaning to you! All for the same cost you would pay to wear and promote their brand name. Call today to create your own brand. Let us know what your needs are. We can help… We have worked with dozens of brands to deliver winning products! We ensure smooth execution while transforming your ideas into one-of-a-kind garments. From costing and sampling through graphics, hang tags and packaging, we will walk you through the entire process. Well known as the company “behind the scenes” we OEM apparel for many manufactures, as well as custom kits for respected teams across the US. From the athletes demanding world class apparel to the weekend warrior, we are here to serve. Sourcing’s the best fabrics across the world we know what it takes to create performance apparel to meet your specific demands. Producing highly technical custom apparel is as complicated as clothing manufacturing gets. We create patterns that function at the uppermost levels. Plus, the marriage of fabrics and materials for the highest performance in breathability and thermal regulation to guarantee comfort. Your best-selling accessories will have your logo creating brand recognition for your company, event, team and club that will empress every time they go out. It’s an awesome way to market your most important assets – YOU – virtually free of charge. As a company, we delight in your brand and will walk beside you to help it grow We will partner with you in your branding initiatives. Your brand means everything to you; therefore, it means everything to us. Let us walk you through the process to creative process as we help bring YOUR BRAND to life.




Your Artwork and how we need it


We have many ways to assist you in creating your own branded apparel. If you have a marcomm department, staff designer, family friend that knows how to work within vector file formats. Let us know if your artist is too busy to design this project. We are pleased take over. Or we can work in tandem with them. Do you have templates? Templates are not available through the website yet, but you can contact us to get templates for the apparel you want to create. Your artwork and logos should be created in a vector-based software program. If you have specifications for corporate colors and placement, please provide those documentations. Note: Color on your monitor screen may vary from the finished product. Due to the physical differences between monitor display calibration, and how different fabrics allow the ink to bind, colors in the final print may not necessarily match. We can also create test color swatches for final approval if there is concerned about color choice / match or clarity of an image. (ask about timing availability and cost) Vector art is created in software programs with file extension like .EPS or .AI · Adobe Illustrator – .AI files · Encapsulated Postscript – .eps files When the vector artwork or logo is enlarged, it stays crisp and clean. Vector files use mathematical equations to draw lines to ensure the image can be scaled easily – for when we’re putting it on your custom apparel. Beware non vector low-resolution raster graphic of logos or images. Logos taken from websites, business card images or faxed logos are low resolution and are not suitable. These are NOT vector based as they will distort. Vector artwork is required in your artwork for logos, text and graphics in order to ensure smooth edges in print. This is because it's universally resizable and be recolored without loss of quality. You should be able to get your logos and graphics in vector format from the artist or sponsors who created the artwork as graphics are usually created in vector before saving to another format. Note that JPEG files are not accepted, they must be original Vector format. Saving the JPG in an Illustrator file will not work. All fonts must be converted to outlines. If you absolutely can’t get vector logos, let us know as we can help provide you with options. Art charges may apply depending on the complexity of your logo or design that is not provided in Vector. Please contact your Custom Sales team representative for more information




Copyright Policy


All original content on www.lifebehindbarscycling.com and customwear.us is protected under copyright laws and is owned solely by the maintainer / owner of Life Behind Bars Cycling.com and CustomWear dot US. This includes the logo's, design, articles, tutorials and any other content created by Life Behind Bars Cycling.com and CustomWear dot US. You may not copy this website, in whole or in part, in any way without obtaining written, specific, permission. A NOTE ABOUT TRADEMARKED COPYWRITTEN MATERIAL: It is illegal to use other peoples’ material without permission. Please do not design with trademarked art unless you have written permission to use it. It is your responsibility for obtaining permission to use trademarked logos. The information contained in Life Behind Bars Cycling.com and CustomWear dot US is provided for informational purposes only. We try to make sure that the information is accurate and reliable at the time of publishing, however all content is provided as is. The use of the content, and any results of such use, are solely the responsibility of the user. Information on this site may or may not be current as of the date of your access. www.lifebehindbarscycling.com and customwear.us has no duty to update and/or maintain the information on the site. www.lifebehindbarscycling.com and customwear.us also provides external links to other web sites. We make no representation whatsoever regarding the content of any other web sites. While at the time of linking we do our best to give an honest representation and / or review, www.lifebehindbarscycling.com and customwear.us has no control over the content of these web sites and cannot guarantee the reliability or accuracy of any information linked externally. If you have questions regarding this copyright statement or would like to obtain permission to use content contained within www.lifebehindbarscycling.com and customwear.us, please contact via our Contact Us page.




Styles & Sizes


As we continue to OEM for other manufactures and create new styles of apparel and templates, please feel free to contact us so that we can discuss your needs if you are looking for something different. Once we help you choose what apparel and price point works best for your needs, we can walk you through correct series. We are continuing to create many different sized patterns / templates which these different series revolve around. And even within these series we will create several ranges. All to provide the best fit. Please make sure you consult with our staff about sizes as we do not follow the once size fits all. Why do you see this this type of sizing from us? When we build for other manufactures, they will choose a cut and size, then give you a range for who it fits. Bottom line you are cutting out the middleman for a better article of clothing.




How Do I Place An Order?​


To give you that white glove treatment you deserve, contact us so we can best serve your needs as this is not a cookie cutter service and individually tailored for you. WHY: This is important as our products are custom hand crafted one-off items with graphics and options finished to your specifications. Because of this, we cannot put your products back in our stock. Make sure Size, Quantity and Shipping address is correct. If you agree with the invoice and terms. Please send back an email confirming invoice is correct, and you want us to proceed with the manufacturing of your custom wear. Once we receive email confirmation, and a payment we will begin manufacturing your new custom wear. Receive your clothing. Your clothing will be printed, cut, sewn, quality checked and shipped. Please be aware of your timeline as it takes 35 to 45 days to create your new apparel. Some fabrics and designs can take longer please be sure to ask. (or less, depending on the quantity or season).




Shipping


We ship to anywhere in the U.S. Shipping is based on dollar amount of product purchased and weight. This is calculated at time of invoice. Items ship Priority Mail US postal service in padded flat rate envelopes and FedEx. If you have a carrier account that you use, let us know in advance your account number so we can accommodate this request. Please make sure you can receive shipments at the address you supply. Note certain addresses and shipment sizes will require a signature for receipt. Additional shipping options are available please feel free to contact us.




Shipping and Handling Rates International


Note: Certain countries charge additional fees, such as custom fees and independent carrier fees. Please contact your local customs office or branch office of the us postal service to find out what kind of fees you can expect based upon the type of merchandise you wish to order before placing your order. Please send us an email so that we can assist with modified shipping cost.




Military Addresses


We ship to all US military addresses. Please call ahead and make sure you work with us so that it will be routed through the military mail system properly. Military addresses must show the grade, full name with middle name or initial, and PSC number, unit number, or ship name. Replace the city name with "APO " or "FPO," and the state with "AA," "AE," or "AP," and use the military zip code. Regardless of the country you are stationed in, the country you should always select is United States. Entering a foreign country will only delay your package. You can enter your grade, first name, and middle initial in the First Name field. Organization name should be included if you have it; however, it is not always used for certain types of forces. Unit number is a four digit number assigned to some units, but not all. Where assigned, it should always be used. Soldiers will have notified friends and family if they have one assigned.




​Order Modifications


To best serve you we ask that you contact us ASAP as we have been known to do miracles. (It’s all about the timing and fabric) Email us with the invoice number and exact changes you want to make, and we'll try to accommodate you.




Return Policy


Satisfaction is guaranteed from manufacture defects, provided they are unworn, unwashed, and within 30 days of your order. Please be aware of the following claims that are not subject to warranty: Damage caused by general wear against abrasive surfaces, such as Velcro, zippers, bag strapping, rough seams, or textured saddle rips, burns, tears, and damages due to an accident or improper care. Believe it or not we have learned to tell people, free from deodorant marks, pet hair and cigarette smoke odors (shipping not included). We are currently unable to offer exchanges as these are custom hand crafted for you. You have approved our terms of what is needed to make YOUR own specific custom apparel. Any additional questions please feel free to reach out.




Contacting Life Behind Bars


Before you contact us, please review our FAQ where we have posted the answers to some of your most common questions.




COPYRIGHTS TO PRINT DESIGNS, RELEASE FROM LIABILITY


(1) If the customer uploads their own design or influences the product in any other way (text personalization), the customer assures Life Behind Bars Cycling and CustomWear dot US that text and design are free from any third-party rights. The costs for possible infringements of copyright, personal rights or naming rights are to be borne completely by the customer, in this case. The customer also assures that by individualization of the product he does not infringe upon any other third-party rights. (2) The customer releases Life Behind Bars Cycling and CustomWear dot US from all demands and claims which are made due to the infringement of such third-party rights, as far as the customer is responsible for the breach of duty. The customer shall promptly reimburse Life Behind Bars Cycling and CustomWear dot US for all defense costs and other damages resulting from any such action.




Who needs to provide a Tax ID?


We require a valid resellers tax ID on all orders for OEM, retailer projects. We need a copy of your State resale certificate; teams organized under the IRS rules for non-profit 501c3 status should submit the Federal Tax ID for the non-profit. Obligated by United States Federal and State governments to collect this information. What documents are required for proof of Tax ID? Retailers: - Copy of the State issued Resale Certificate for the name of business submitting the order; a resale certificate should be on file for existing retail customers. Business or Club name - a federal tax form or copy of IRS correspondence (except W) displaying the business name and the Federal Tax ID number (FTIN), Employer Identification number (EIN) or State Tax Identification number.





Subscribe to Our Site

© 2020 by Life Behind Bars Custom Cycle Wear. Serving United States.

  • Facebook - Black Circle
  • Instagram - Black Circle